In the course Design for Social Change, Professor Brian O'Keefe allowed us access to hands-on UX research in collaboration with ISF, giving us real-world experience applying user-centered design methods.
Conducted with three trainers at ISF.
We developed an understanding of their workflow and key touchpoints with parents.
Conducted with five parents at ISF.
We developed an understanding of the impact ISF has had on their child's life and key touchpoints with trainers.
Conducted over three sessions at ISF, we gained an understanding of the child-trainer relationship and identified key touchpoints throughout the facility.
Parent
Trainer
Trainer
We identified a disconnect between parents and trainers regarding the child’s performance and activities during sessions. This became the central problem we aimed to address and solve through our design.